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Quality Assurance Program

Inspections

Supreme Maintenance Organization conducts routine inspections based on the agreed upon scope of work.  Click on the FOUR LEVELS OF INSPECTIONS to see how our staff ensures specifications are being met as we seek to consistently improve the quality of our service.

Surveys

Customers are invited to participate in our web based Customer Satisfaction Surveys on a regular basis.  Results are tabulated and used to create Customer Satisfaction Survey Reports which are shared with the customer’s designated personnel via email.  Any items or follow up needed will generate a work order.  Results can be used to help create KPI reporting, where our goal is continuous improvement.

KPI Reporting

SMO can create customized performance measurements to make sure we are reaching the specific goals established for each customer.  The KPI reporting is used to drive performance toward these established targets.

Customer Service Center

SMO has established a Customer Service Center to make communicating concerns and requests as convenient as possible.  Customers can submit work requests directly through their customized Vektr web site or they can call or email requests to our Customer Service Center.  Once these requests have been received, our trained professionals will then log them on the web site.  Customers can receive email copies of the work request and track completion.

      • "These VCT floors have never looked so good!"

        —B.S.

        Real Estate Broker, Inspections

      • "Prime example of what we ... are looking for when partnering with vendors."

        —R.E.

        Banking

      • "For going above and beyond his required duties... To me, this shows his true character and commitment to both your organization and ours."

        —C.R.

        Banking Office

      • "Thanks so much for sending your crew...!!"

        —T.R.

        Homeowners Association Resident, Board Member

      • "Thanks for doing the fence, it does look much better!"

        —J.L.

        Home Owners Association Resident, Board Member

      • "The fence looks great."

        —B.P.

        Home Owners Association Resident, Board Member

      • "During my 11 year career this is the cleanest that I have ever seen this school."

        —J.J.

        Public School System Inspection

      • "Yamileth is doing a great job!"

        —V.C.

        Logistics Company

      • ""Kudos" to Felipe and staff for a job well done!"

        —D.T.

        Public School System Inspection

      • "My office is always clean and cared for. Please know that Susie is awesome."

        —S.T.

        Banking Customer

      • "Everyone showed leadership, communication and team work."

        —S.H.

        Community College

      • "Carlos and Duryea are excellent."

        —A.T.

        Banking Customer

      • "I was pleased that they followed proper procedure..."

        —S.O.

        Property Manager

      • "I walked in this morning and was wowed on how well it looked!"

        —R.E.

        Banking Customer

      • "Thanks for everything."

        —V.K.

        Publisher

      • "I received a phone call ...stating how great the branch looked when they arrived this morning"

        —L.C.

        Banking Customer

      • "I just wanted to say thank you for the follow ups as it shows you are taking your service to your customers seriously."

        —N.S.

        Office

      • "Duncan goes above in doing whatever we need and with a great attitude! "

        —D.S.

        Tenant

      • "I just want to bring this to your attention, and commend Wallace for the consistently excellent work he does "

        —T.A.

        Biological Supplies

      • "Reyna is a star employee for SMO"

        —M.B.

        Health Care

      • "The bank very much appreciates the honesty of the SMO employee."

        —C.H.

        Banking Customer

      • "The cleaning team was awesome. Kudos to them."

        —J.T.

        Tenant

      • "Thanks for all your help with our visitors yesterday. Everything was taken care of as requested and the building looked great. Thanks again. "

        —L.L.

        Logistics Company

      • "Thank you Carlos for your quick response to my work order. "

        —A.W.

        Banking Customer

      • "Steve Gardner is an outstanding manager and a true asset to have on your team and mine. Thanks for your help Steve!!"

        —D.M.

        Property Manager

      • "I wanted to let you know that you have an excellent, hard working team here! They are extremely conscientious, hard working, diligent, and friendly! "

        —B.D.

        Tenant

      • "It’s nice to go in the bathrooms and have everything clean, organized and in place"

        —L.M.

        Tenant

      • "He does an exceptional job, the quality of his work is exemplary."

        —P.C.

        Health Care Provider

      • "Glad you guys are on my team."

        —L.B.

        Community College

      • "I have received compliments on the building from my division manager. I am very proud of the building appearance and the high praise received. "

        —W.B.

        Logistics Company

      • "It’s reassuring to me to know that during special situations like this we can count on you and your staff to rise to the occasion. "

        —R.S.

        Logistics Company

      • "SMO’s dispatch system and day porter for our building are very responsive."

        —H.S.

        Health Care Provider

      • "She goes above and beyond in her duties and I find her working after hours to ensure that our campus and your organization are well taken care of."

        —K.P.

        Community College