Quality Assurance

Quality Assurance for Commercial Cleaning

Our Quality Assurance Program is designed to ensure that the cleaning service requirements and customer’s expectations are being met, and to identify opportunities for improvement. We use the latest technology to measure and track our results with the goal of continuous quality improvement. 

SMO Quality Assurance Program

  • Quality Assurance Manager performs inspections and reports directly to company president 
  • Web based inspections with photos based upon the agreed upon Scope of Work
  • Web based Customer Satisfaction Surveys
  • Customized Key Performance Indicators (KPI) reports
  • 24/7 Customer Service Center

Excellence is not an accident.  SMO’s Quality Assurance Program helps ensure that your facility looks great and ready for inspection at all times.  One more reason the more you know, the more you need… S M O.